Version 2.0 · Last updated: September 16, 2026
Contract No: Assigned by the system during registration or purchase. Contract Date: The date on which the User accepts electronically.
This Distance Service Agreement (“Agreement”) is entered into electronically between:
TAVAKTECH LTD
Company Number: 16563260
Registered Office: Office 106, 9 Brewers Lane, Richmond, Surrey, England TW9 1HH
hereinafter referred to as “Kitcie” or the “Service Provider”,
and the natural or legal person purchasing paid services through Kitcie (“User”).
Kitcie and the User are each a “Party” and together the “Parties”.
2.1. The subject of this Agreement is to determine the rights and obligations of the Parties regarding the provision of paid digital services purchased by the User electronically through the Kitcie Platform.
2.2. The nature, scope, duration, and price of the paid service are specified on the product or service page presented to the User before purchase and in the Pre-Information Form.
2.3. This Agreement applies only to paid services purchased directly from Kitcie by the User through Kitcie.
2.4. Businesses offering their own goods or services to Users on the Kitcie Platform are not within the scope of this Agreement.
3.1. The User pays the fee for the purchased service at the amount communicated during the purchase process.
3.2. The fee is clearly shown to the User before purchase as the total price including taxes.
3.3. Payment may be processed through the payment infrastructure used by Kitcie or an authorized payment service provider.
3.4. Kitcie does not store the User’s card or payment information except where necessary to complete the payment transaction.
3.5. The conditions of the payment service provider may additionally apply to the User’s payment transaction.
4.1. The purchased digital service may be assigned to the User’s account or made accessible electronically by Kitcie after the purchase is completed.
4.2. The method, duration, and technical conditions for providing the service are communicated to the User on the purchase screen.
4.3. Kitcie is obliged to provide the technical infrastructure necessary to deliver the service.
4.4. Kitcie is not liable, to the extent it is not at fault, for issues arising from internet connection, device, operating system, app store, or third-party infrastructure outside the User’s control.
5.1. Before purchase, the User is informed about the essential characteristics of the service, Kitcie’s identity, total price, payment method, manner of performance, right of withdrawal, and any exceptions to the right of withdrawal.
5.2. The Pre-Information Form is an integral part of this Agreement.
5.3. The User may access the Pre-Information Form before completing the purchase.
6.1. For Users qualifying as consumers, the right of withdrawal is subject to Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.
6.2. Exceptions to the right of withdrawal provided by legislation may apply depending on the nature of the service.
6.3. In particular, for digital content or services performed immediately in electronic form where the consumer expressly agrees that the right of withdrawal cannot be exercised, the relevant legal provisions apply.
6.4. Where a right of withdrawal exists, the User may exercise it within the period and procedure prescribed by law.
7.1. If the User wishes to exercise the right of withdrawal, they may contact Kitcie at destek@kitcie.app or through the application channels provided on the Kitcie Platform.
7.2. It is sufficient for the User’s withdrawal notice to be clear and understandable.
7.3. Mandatory legal provisions apply regarding the period and refund conditions for exercising the right of withdrawal.
8.1. Kitcie is obliged to ensure that the paid digital service it provides conforms to the qualities prescribed by law.
8.2. If the service is defective, the User’s rights under Law No. 6502 and related legislation are reserved.
8.3. Kitcie endeavours to review technical or legal issues reported by the User within a reasonable time.
The User is obliged to:
a) provide accurate information,
b) keep their account secure,
c) use the service lawfully,
ç) not misuse Kitcie’s software or technical infrastructure,
d) not attempt unauthorized access to the service,
e) not infringe the rights of third parties.
10.1. Rights in Kitcie’s software, mobile application, website, interfaces, designs, brand, logo, database structure, and other original elements belong to Kitcie or the relevant rights holders.
10.2. The User accepts that purchasing a paid service does not confer any ownership or license rights over Kitcie’s intellectual and industrial property rights.
10.3. The User may not copy, modify, distribute, or use the software for commercial purposes without Kitcie’s express permission.
10.4. The User consents to Kitcie using, in a purpose-appropriate and proportionate manner, the intellectual and industrial property rights in photos, other visuals, texts, and other copyrightable content uploaded to the application.
11.1. Principles regarding the processing of personal data are set out in the Kitcie KVKK Disclosure Text, Privacy Policy, Cookie Policy, and, where required, the Explicit Consent Text.
11.2. Kitcie processes the User’s personal data in compliance with Law No. 6698 on the Protection of Personal Data and related legislation.
11.3. Where personal data is transferred abroad, the provisions of Article 9 of the KVKK apply.
12.1. The Agreement may end upon completion of the purchased service or expiry of the subscription period, depending on the nature of the service.
12.2. Termination of the Agreement does not eliminate the User’s statutory rights that arose before the termination date.
12.3. The User’s statutory rights of withdrawal, remedies for defects, and other consumer rights are reserved.
13.1. Kitcie is liable for damages arising from its own fault within the framework of applicable law.
13.2. Mandatory consumer protection provisions are reserved.
13.3. For internet outages, third-party infrastructure failures, app store issues, cyberattacks, or similar events outside Kitcie’s reasonable control, liability applies only to the extent permitted by law.
14.1. Turkish law applies to this Agreement.
14.2. For Users qualifying as consumers, consumer dispute resolution mechanisms under Law No. 6502 and related legislation are reserved.
14.3. The statutory duties and powers of consumer courts and consumer arbitration committees are reserved.
15.1. The User may access the entire Agreement before completing the purchase.
15.2. The User accepts the provisions of the Agreement by giving electronic approval.
15.3. Kitcie may retain electronic records of the User’s acceptance of the Agreement in compliance with applicable law.
This Agreement enters into force on the date the User accepts it electronically.
SERVICE PROVIDER
TAVAKTECH LTD
Company Number: 16563260
Office 106, 9 Brewers Lane, Richmond, Surrey, England TW9 1HH
Questions: destek@kitcie.app.